Mode
Do Not Disturb
When you do not want/can answer your extension, enable the "Do Not Disturb" mode on your device or App (DND button).
Improve your
Service
Whenever possible, keep your IVR service queues updated with rules and orders from correct operators.
Sharing
of Passwords
Do not share passwords for your extensions or your private access area on the website.
Call in
Standby
Whenever possible, put the call on hold using the pause button from your phone or App.
Call Transfer - Call before transferring
To transfer an incoming or outgoing call, press *2 and then wait 2 seconds for the message to be sent, then enter the number to which you want to transfer the call, this can be an internal extension or an external telephone number.
To complete the transfer, wait for the destination number to answer the call and then press *2 or turn off the phone.
Call transfer can also be carried out directly from your IP phone or application, if they have the call transfer feature on any button on the equipment or application.
Call Blind Transfer
To directly transfer (without waiting for the destination to answer) an incoming or outgoing call, press # and then wait 2 seconds for the message to be issued, then enter the number to which you wish to transfer the call, this can be an internal extension or a telephone number. external telephone.
Call transfer can also be carried out directly from your IP phone or application, if they have the call transfer feature on any button on the equipment or application.
Call pickup
To perform call capture, you must first be in a previously created answering group. If you do not have a group created, you cannot perform call capture.
Once the extension is allocated to a group, to use the feature simply press *8 when any extension in the group is ringing, the call will automatically be captured to your extension.
Call Recording
To enable the call recording module, if you do not have this functionality enabled, simply access the customer portal Requests menu and open a call requesting the release of this feature, this functionality has monthly costs involved.
If you have the functionality enabled, simply go to the Reports > Calls menu and check the calls made/received with their respective recordings.
How to make calls
To make a call to numbers in Brazil, simply type ( 0 + DDD + Telephone number ) or ( Telephone number ) if it is the same area code as the local area.
To make a 0800 call within Brazil ( 0800 XXX XXXX ).
. To make an international call, simply type (00 + Country Code + Telephone Number).