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General Questions
Yes, we have virtual support services from Monday to Friday from 9am to 5pm. Support is provided via chat, email, telephone and remote access. In-person support in exceptional cases. Support is one of the differentiators of our company, we are always committed to our customers.
Ligmee is a technology company that works with innovative solutions at affordable costs. This makes it possible to make your business up to date in terms of technology, more profitable and competitive in current times.
Calls via Voips numbers can be made by different devices, as long as the device has client software compatible with the SIP protocol. The most common are Cell Phones, Smartphones, Computers (Windows/Linux/MacOS) and Tablets as long as they are connected to the Internet.
Not necessarily, receiving calls free of charge does require the number to be connected to the Internet, however we make it possible to forward calls to other numbers, paying a small fee per minute.
We have accounts in pre-paid and post-paid models, by default all accounts are created in the pre-paid model but upon analysis, in some cases accounts are released in the post-paid model.
Details about the technology
Voice over IP, also called VoIP (Voice over Internet Protocol), IP telephony, Internet telephony, broadband telephony or voice over broadband is the routing of human conversation using the Internet or any other computer network based on the Protocol of the Internet, making voice transmission another of the services supported by the data network.
Using our VoIP telephone service requires that the originator of the call is connected to the Internet, but the destination phone does not need to be connected to the Internet. With exceptions, the originator does not need the Internet, for example 0800 lines, or if we route calls via the PSTN network (conventional telephone network).
Yes, however, for this to happen 100% of the time there are a series of requirements to be met, which are: stable connection (no fluctuations), cable connection (Wifi occurs when packets are lost during transmission), free bandwidth of at least 32 kbps .
Yes, however it is not recommended because in this type of network packet losses normally occur during transmission, which generate voice cuts or even drops that would not be generated on wired media, this does not happen on 4G networks.
Calls via Voips numbers can be made by different devices, as long as the device has client software compatible with the SIP protocol. The most common are Cell Phones, Smartphones, Computers (Windows/Linux/MacOS) and Tablets as long as they are connected to the Internet.
Dúvidas sobre PABX Virtual
Virtual Extension is an internal virtual access point (connection) within the network to communicate, each extension receives an access number to communicate internally, may or may not make or receive calls from external telephone numbers.
Virtual PBX is a software solution (computerized system) created to connect Virtual Extensions and communicate with each other via voice, video or text.
It is a Virtual PBX solution made available over the Internet on servers located in the cloud.
Virtual PBX Technology allows flexibility, multiplatform access, call recording, easy integration.
In Brazil, the main disadvantage is the cost of an IP phone, which due to this technology not yet being widely disseminated, an IP phone can cost up to 5x more than a conventional phone.
No, the Voip technology used by the Virtual PBX does not use standard telephone wires but rather computer network cables, and these can be used on existing computer networks, using IP telephones as bridges before the network cable is connected to the computer.
Yes, in order to use our Virtual PBX solution, an Internet connection is a prerequisite.
You can, but it is not recommended, using the same extension on 2 different devices can cause loss of incoming calls, as the solution is not completely prepared for this scenario, however it works to make calls.
The Virtual PBX solution created by Ligmee is stored in large data centers and is monitored 24 hours a day, 7 days a week, thus offering its customers high availability. When maintenance occurs, it is scheduled outside the company business hours, with short periods of time.
Payment Methods
To add balance (insert credits) you first need to have an account, if you don t already have one, create one and then access the customer area by logging in with your email and password. After logging into our Portal there will be an option Top-ups / Payments, in this menu it is possible to add credit to the account.
Customers can make payments via PayPal account, or through PagSeguro (Boleto Bancário or Credit Card), we also offer bank transfer via chat on the website.
Yes. After 180 days from the date of payment, if you have not made another top-up, the credits will automatically expire.
International Solutions
Yes, our solution allows you to make international calls at very competitive prices. For corporate accounts, the feature must be activated.
We offer contracting telephone lines in different countries, to contract please contact us requesting availability for the desired country/city.
Yes. We provide fixed and mobile lines in Brazil to be served via the Internet anywhere in the world.
SIP Trunks
SIP Trunk is a connection between 2 PBX systems for transmitting calls.
The default limit released on each Ligmee SIP trunk is 5 calls, which can be increased upon analysis.