National Single Number - 0800
The 0800 telephone line is a service offered by Ligmee for companies that wish to allow their customers to call them without having to pay for the call. The solution is normally used for customer service services such as SAC, Sales and Ombudsman, as an alternative of ease and comfort for the customer who is calling.
This product offers the desired comfort to your customer, as it has reverse billing, that is, your company that owns the line is the one who pays for the calls, not the person calling. It works like a collect call, you or your company pays for the call you receive, not the person who makes it.
Since the products offered by Ligmee are based on VoIP technology, for your company to be able to purchase this product, your network or service points must be compatible with the telephony solution over the IP network. However, it is also possible to receive calls on a landline or mobile phone line, but in this case you will have to pay an additional amount for call forwarding.
0800 telephone lines have nationwide coverage and are sometimes mandatory resources for some types of companies, as they are required by regulatory agencies, such as ANEEL, ANATEL, BACEN, among others. To call, simply dial the 0800 number without the area code and the call will be completed. It is also possible to restrict calls to receive only calls from landlines or mobile phones. It is also possible to use call queues to serve multiple users, if your business needs agility and receives a lot of customer flow.
Check purchase conditions via chat or call us.
National Single Number – 400X
The 400X single-number telephone line solution is a single-number alternative used by companies in which the cost of the call is shared between the caller and the recipient (line holder), so that your company's customers do not need to pay the entire cost of the call to contract your services or obtain some type of support, nor does your company have a high cost of calls to receive calls with an 0800 number, for example.
One of the advantages of this service is that the company will have a unique number similar to a landline number, so that its customers can call it from the main area codes in the country and its metropolitan regions, which are normally used by banking service channels for automated service with a high volume of calls.
This is an interesting solution for companies that want to establish an easy means of communication with their customers, have a large inbound traffic, without spending a very high amount on it compared to the 0800 line. For more information and costs of this service, contact us via chat or phone.