Satisfaction Survey through IVR
The solution or functionality of Satisfaction survey it is a feature that is directly linked to Ligmee's PBX system. This feature uses an automated IVR to capture data, information that can be entered via keyboard or verbalized by the end user.
Furthermore, this resource is easy to use, our customers can create their own surveys, implement and activate the resource, quickly and easily, and then simply analyze the reports with the responses, all via the web interface through the Ligmee customer area.
One of our differentiators for the development of this solution is the Audio Center, which is directly linked to this functionality, where it offers the audio files that will be used in the IVR, which can be audio previously recorded by a professional in the area, or generated by artificial voice within our own interface.
Our idea and recommendation is that this functionality be used to evaluate the customer after the end of a call, and evaluations can be carried out for employees, products, companies, etc.
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Watch our video below and understand a little more about how it works.