Get answers about products, plans and activation. Didn't find what you needed? Talk to us.
Yes, we offer virtual support Monday through Friday, 9am to 5pm, via chat, email, phone and remote access. On-site support is only offered in exceptional cases.
Ligmee offers innovative solutions at accessible costs, making your business more technologically up to date, more profitable and more competitive.
Any device with software compatible with the SIP protocol: smartphones, computers (Windows, Linux or macOS) and tablets connected to the internet.
Not necessarily. Receiving calls at no cost requires a connection, but it's also possible to forward calls to other numbers for a small per-minute rate.
Prepaid and postpaid accounts. The standard is prepaid; the postpaid model is enabled after review, in specific cases.
Voice over IP (VoIP) is the routing of human conversation using the internet, making voice transmission just one more of the services supported by the data network.
The caller needs an internet connection; the recipient does not. Exceptions are toll-free lines or forwarding through the traditional telephone network (PSTN).
Yes, as long as a few requirements are met: a stable connection, preferably wired (not Wi-Fi), with a minimum free bandwidth of 32 kbps.
Yes, but it's not the most recommended option, since packet loss on the network can cause call drops. Wired connections or 4G/5G networks work better.
It's an internal virtual access point for communication, with its own access number, able to make and receive external calls.
It's a software solution built to connect virtual extensions, letting them communicate with each other by voice, video or text.
It's the virtual PBX solution made available over the internet, hosted on cloud servers — with no need for any physical equipment at your company.
Flexibility, cross-platform access, call recording and easy integration with your company's other tools.
The cost of IP phones is still high (it can be up to 5x more expensive than a conventional phone), reflecting how this technology is still not widely spread in Brazil.
No. VoIP uses the computer network cabling your company already has, making use of the existing infrastructure, with IP phones bridging the gap.
Yes, an internet connection is a mandatory requirement for a virtual PBX to work.
It's possible, but not recommended — using the same extension on 2 devices at once can cause incoming calls to be missed.
No. The system runs in large-scale data centers with 24/7 monitoring, ensuring high availability. Maintenance is always scheduled outside business hours.
Log in to the Portal and find the "Top-ups / Payments" option to add credit to your account.
PayPal, PagSeguro (bank slip or credit card) and bank transfer, arranged directly via chat.
Yes. After 180 days without a new top-up, credits expire automatically.