A smart IVR that automatically routes every customer to the right team, with full operational reporting.
A smart IVR routes the customer to the right team.
Organize call flow by priority and availability.
Monitor calls in real time to coach your team.
Wait-time, volume and productivity metrics.
The IVR system — in other words, automated digital answering — is a modern part of our portfolio that lets your company manage and distribute call handling.
It's the accurate way to send your audience exactly to the departments they want to reach, with no wasted time, digitally and automatically — whether to deliver an automated answer or to hand off to a specific staff member.
For Ligmee's IVR system to work perfectly on your phone network, a dedicated inbound line is essential — specifically to receive the calls — along with the technical setup needed to route calls to each department's service channels.
The IVR system is the right tool to give your audience service that's convenient, fast and effective.
The IVR automatically routes the call to the right department, such as: